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What can we help you with?
Kindly refer to the following frequently asked questions. If your questions are not listed below, you may contact us through the following methods:-
- Whatsapp us at +65 94210982 (click to open whatsapp)
- Submit your question through contact us page
- Email us at sales@lingeriesg.com
We offers the following payment methods:-
For Singapore Orders- PayPal
- Credit Cards Payment (Via Paypal)
- Bank Transfer (Singapore Banks only): OCBC Current Account: 712410513001
- PayNow or PayLah: Mobile Number: 94210982 (Receipent is MM3288, which is our company name) or you can scan the following QR code
For Overseas Orders
- PayPal
- Credit Cards Payment (Via Paypal)
We do accept cryptocurrency payment. Please email us for payment
We offers the following shipping methods:-
For Singapore Orders:-- Free Shipping - No cost
- Ninjavan/QXpress - Trackable
- POPStation - Self Collection at your own convenience
- Same/Next Day Delivery - Fast
- Self Collection at Fernvale LRT - Fast and no cost
For Other Countries Orders:-- Qxpress
Please check the respective shipping FAQ for more details on the shipping.
Delivery Time:
1-2 working days for us to process your order.
2-5 working days for the courier to dispatch your item.
Hence, expect total of 3 to 7 working days from the time you placed an order from us.Cost: Free
Trackable: No. However, we will provide evidence of package upon request The item will be deliver to your mailbox.
Courier: SingPost
Delivery Time:
1-2 working days for us to process your order.
1-5 working days for the courier to dispatch your item
Hence, expect total of 2 to 7 working days from the time you placed an order from us.Cost: S$4
Trackable: Yes.
Once we have prepared and dispatching your item, you will receive a shipping email.
The tracking number can be found in the email.Courier:
Ninjavan
Ninjavan will send you an SMS. You can contact Ninjavan if you are not at home. Alternatively, you may ask them to leave it at the riser or somewhere hidden outside your unit. They will made 2 delivery attempts before they will return the package to us.QDelivery
QDelivery will send you an SMS on the day of delivery. They will contact you if you are not at home. They will made few attempts before they will return the package back to us.
Delivery Time:
1-2 working days for us to process your order.
2-5 working days for the courier to dispatch your item.
Hence, expect total of 3 to 7 working days from the time you placed an order from us.Cost: S$8.0
Trackable: Yes.
Please indicate your preferred popstation location in the order comment box when you check out your order. You may contact us if you forgot to indicate.
After we have dispatch to SingPost, SingPost will post your items to your preferred POPStation the next working day.
An SMS will be sent to you to inform you that it can be collected.
You may go down to POPStation anytime 24/7 and to collect your item, follow the instruction as displayed in the POPStation screen.https://www.singpost.com/track-items
Courier: SingPost
Delivery Time:
Order placed before 3pm will be deliver within the same day.
Order placed after 3pm may be deliver within the same day (subjected to courier availablilty) but will definitely deliver by the following day.
Cost: S$15.0 flat.
Trackable: Depends
We maybe engaging our own courier fleet for delivery or we maybe engaging grab express, depending on the availablity.
Courier: Own courier fleet or GrabXpress
Delivery Time:
Collection on the same day is possible. Please whatsapp us to first before coming to the meet-up area. We need about 1-2 hours to prepare the items.
Cost: Free
Trackable: No.
Self collection is at Fernvale LRT. We are generally available from Mon to Sun 9am to 11pm. Last collection timing is 11pm. Please whatsapp us to make appointment.
If you are driving, please drive to this junction and turn in to the LRT.
During the meet-up, we will be carrying your items in our company recycleable bag labeled "MM3288" for easy identification.
Courier: None
Delivery Time:
1-2 working days for us to process your order.
5-20 working days for the courier to dispatch your item
Hence, expect total of 6 to 22 working days from the time you placed an order from us.Cost: Table rate. Calculated at checkout page
Trackable: Yes.
Once we have prepared and dispatching your item, you will receive a shipping email.
The tracking number can be found in the email.Courier: QXpress
Wrong Item/Damage Item
If you receive a wrong item or the item is damage, please contact us for a replacement. Please also provide a photo of the wrong item or damage item.
Due to hygiene purpose, you may keep the wrong or damage item for free.
Wrong Size/Exchange
Due to hygiene purpose, we strictly do not allow exchange or refund.
Our website will send out the order email within 30 mins.
If you are using gmail, please check the spam box.
If you still did not receive any email after 30 mins, please check the spam box.
If you still did not receive any email, please contact us and we will resend the order email again.
