Customer Service

Customer Service

Thank you for visiting the official website ("the website") of lingerieSG. By visiting, using and/ or purchasing any products from the website, you agree to be bound by the terms and conditions set forth herein. LingerieSG reserves the right to modify these terms and conditions at any time without prior notice. Please visit this page periodically for the latest updates.

Shipping & Delivery
Orders are processed within 3 business day and shipped via SingPost Non-Registered mail (Free Shipping) or Singpost Registered Mail.
We only accept orders within Singapore.
Below is a comparison chart between Free Shipping and Singpost Registered Mail.


Free Shipping

(Singpost Non-Registered Mail)

Singpost Registered Mail
Delivery Time

2-5 working days.

Based on all our past orders, 100% of our customers received their items.

Depends on Singpost schedule.
Usually 2-5 working days

How is it delivered? To your mailbox.

To your doorstep and that means that someone needs to be at home to sign for the package.

If nobody is at home, Singpost will drop a delivery slip and you have to collect it at your nearest post office.

Trackable? No Yes. A tracking number will be sent to you once we have posted to Singpost.

S$4.0 for order with less than 5 items

FREE (But optional) for order with 5 items or more

Conclusion Choose this if you are unable to receive the item and you do not require to track it.

Choose this if you want to track your item and able to receive the package.


Returns & Replacements
Due to hygiene purpose, we regret to inform you that we do not offer refund or exchange. Sorry for any inconvenience caused.
All purchases submitted are not binding on LingerieSG till you receive a confirmation email from us. The confirmation email will be sent to you within 3
business day upon receipt of your order. LingerieSG reserves the right to accept or reject any order.
Pricing & Promotions
The prices stated in the website are quoted in Singapore currency (SGD). LingerieSG reserves the right to change the prices at any time without prior notice.
We offers credit card payment (via PayPal) and local bank transfer.
Customer choosing bank transfer option would need to transfer the amount to a POSB saving bank.
Bank Account No will be given upon check out. Should you require any assistance, feel free to email us at

We welcome your feedback on how we can improve our service and product quality. Please email your feedback to We will reply within 3 business dasy.
The package will not mention our website or our company.
We will not feature a return address.
It will either pack in a A4 envelop or a B5 envelope.
The label will be in the form of
To: [NAME]
Please email or indicate in the order if you do not want your name to appear on the package.
Sample picture as below
Size Chart
Our size chart is as below. Note that most of our items are item "Free Size/One Size" or "Large"
Size Bust Waist Hips Cup Size USA Size UK&AU Sizes Euro Sizes Japan Sizes
FREE SIZE (ONE SIZE) 32-36" 24-30" 34-38" B/C 4-10 6-12 32-38 5-9
Small 32-34" 24-26" 33-36" A/B 4-6 6-8 32-34 5-7
Medium 34-36" 27-29" 36-39" B/C 8-10 10-12 36-38 7-9
Large 36-38" 30-33" 39-42" C/D 12-14 14-16 40-42 9-11